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We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location | *Estimated Shipping Time |
| United States | 10-30 Business days |
| Canada, Europe | 10-30 Business days |
| Australia, New Zealand | 10-30 Business days |
| Central & South America | 15-30 Business days |
| Asia | 10-20 Business days |
| Africa | 15-45 Business days |
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Prime Goods Gateway (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://primegoodsgateway.shop
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Customer Reviews
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This controller is awesome love how it keeps my phone cool after playing hours of call of duty mobile. Best money I spent feels like my playstation controller on the weight of it feels good in hand an very comfortable to hold. Highly recommended this to anyone trying to have a fun experience on there phone an if they are having trouble keeping their phones cool this will keep it nice an cool won't make your phone an hot pocket I believe. Made my gaming on phone so much likable though I was playing good now i play even better.
Absolutely enjoyed this product. Bought one for myself and one for my fiance for PUBG mobile. Its a little difficult to hold if you have smaller hands like myself because it is as thick as an Xbox controller and I dont have the thumb span to be able to still comfortably touch the screen as needed. He frequently uses his. My only complaint would be that the fan doesn't do a very good job cooling the phone so it makes more noise than its worth.
I researched various versions of the controllers built for mobile gaming and decided to get this one because of the reviews and price point. I must say I’m genuinely impressed with how well it works. I was worried for the price it was going to be too cheap and not last long but it even using just plastics it’s built very well and feels solid. Fan works like a charm to keep the phone cool and the built in battery is a good back, screen control arms are super responsive and I’ve had 0 issues with missed clicks.
It takes some getting used to at first, being that I'm used to to tapping with my thumb to shoot, but I enjoy using this when I play, except when hackers cheaters ruin the fun. My phone is a Samsung A70, and the screen is 6.5inches long, and it does fit. The edges of the screen do stick out a little bit and makes it a little awkward to hold, but it's really not that much of a problem at all. The fan is nice, keeps my phone cool. The triggers feel nice, and the charging point comes in handy.
It is a no brainer that this product is 5 star rated. I had 7-10 kills per match guaranteed after playing with this for a while! But i have a slight doubt the left joystick imitator will break easily! If that breaks, i will update my rating as a 3 stars! Till then, it is a 5 star product for sure
I’m works great! I use for cod mobile and it works great. I’m not too much of a fan of the joystick, but it’s not a deal breaker. Fits my iPhone 8plus perfectly. I recommend removing your case or having a very thin case on your phone when using the game controller, because the triggers won’t reach if the case is on.
I used this product for PUBG Mobile on my iPhone. I liked what you guys are doing and making product for mobile gaming. The product broke within two days. But for the price I got what I paid for. Nonetheless not sharing any negativity. You guys do a good job but I’ll have to purchase a different brand controller or model. Much appreciated.
This controller is really awesome to play pubg with! The phone fits comfortably and snugly in the docking port of this pub g controller. Love that it has a cooling fan and it charges phone while playing. The triggers give me an advantage when playing pub g against other players.
This is awesome!!! Works perfect and is easy to hold also comes with replacement rubber caps for the levers. The fan is amazing was charging my phone while playing cod mobile and my phone barely heated up. 10/5 stars you will dominate with this controller!!!!!
This is exactly what i needed for my mobile game. The buttons are perfectly placed without getting in the way. The cooling fan is adn awesome added bonus that works so well and helps drastically reduce my sweaty palms
I gave this as a gift and my cousin loved it! This comes in very handy when playing COD. It fit his iphone xr perfectly and the fan works great. He did have to remove the phone case to be able to use it but he didn't seem to mind since he immediately started using it and playing.
My buddy bought a nice expensive one for COD mobile and he hates it! Ended up buying this one after he saw how awesome and how I became dominating with this controller! Definitely recommend! Gateway prices and a great product!
Changed the way I pay my mobile games. The fan definitely keeps my phone cool. The battery has a decent life span. I just always keep it charged when not in use. No complaints
This controller has really stepped up my mobile gaming experience. NGL works finer, than I expected.
Great idea! Comes in a good package, fits perfect for my iPhone XR. Great for Call Of Duty mobile. Great item to purchase I would highly recommend this controller!
Great little controller. Allows for longer game play and less hand cramping, very ergonomic. Easily fits in my bag for in the go gaming. Would reccomend for shooters.
Playing claw with a phone is hard. This enables you to scope and fire without limiting mobility at the same time. It takes some getting used to, but now I can’t play without it.
Bought this to use with COD Mobile on my Iphone 7 plus and works great! Just know you have to take your phone out of the case if you want to use this controller.
Can not describe how much I love this controller! Works great, and the fan on the back helps keep my phone cool. This is a must for any mobile gamer!
Battery for fan lasts for a long while. Some phones it holds them weird. But otherwise taking the case off is worth it when using this.
It’s a nice little device and easy to use. The fan actually does a good job keeping my phone cool and performing at its best.
The fit is a bit off for my hands but overall has everything you would want from a phone grip. Very good.
Love this game remote it’s easy to use not hard to figure out. Batter life is amazing. Keeps my iPhone XS Max cool.
My son loved this! Fan helps prevent the phone from overheating so he can play for a long period of time.
This thing is pretty awesome and cools eeethe phone like crazy. It also allows you to charge and not block the ports